Terms of Service | Protogen & Fursuit Commissions

Terms of Service (TOS)

Each fursuit is an original handmade artwork. Small imperfections or variations may occur.
Use only USB-C power banks with 5 V output and up to 3 A, capacity 10,000–20,000 mAh. Higher voltage will permanently damage the Protogen.
We work in our own style, which may evolve over time.
We do not copy other makers or existing characters.
We do not create NSFW or politically motivated fursuits. Clients may use the fursuit for NSFW content, but we ask not to be tagged.
We will not create: fursuit copies, magnetic feetpaws soles, closed species, LED tails, or other unsafe electronics in fur.
To confirm you read the ToS, include the secret word “Hornet”.
We are not responsible for injuries, overheating, or health issues that may occur while wearing a fursuit.
Fursuits are not designed for sports, extreme weather, or long continuous use.

A proper reference sheet is required: clean lines, no gradients, high resolution.
Must include front, back, and side view. Details like paws, teeth, tongue, or ears should be visible or described in text.
AI generated references are not accepted.
Before sewing begins, markings are drawn on the pattern for approval. After approval, no changes can be made to the fur.
If you request changes after approval, you must cover additional costs for materials and labor.
If the species changes significantly (example: wolf → Protogen), a completely new fursuit will be charged.
Colors must be discussed and approved in advance.
Minor color differences caused by lighting or display are not valid grounds for complaints.
We keep artistic freedom to ensure the best fit and look for your fursuit.

Communication must remain polite and professional. Harassment, stalking, shaming, threats, racism, or discrimination will not be tolerated.
Updates and photos are sent through the main agreed channel (Telegram, Instagram, Twitter, Discord).
WIP photos are provided after major stages are finished. Frequent “is it done yet?” messages delay production.
Secret projects are listed on Trello with one chosen social media tag agreed with the client.
We reserve the right to take and store photos of finished suits, even for secret projects.
If the client does not respond for 3+ months after reminders, the project may be paused or moved to the end of the queue.

Prices are not negotiable.
Quotes are valid for 1 month but do not guarantee a production slot.
A project begins only after the first payment is received. The slot is then confirmed and added to Trello.
Preferred currency is EUR. Other currencies must match the EUR value at the current rate.
Accepted payment methods: Revolut, Wise, bank transfer, PayPal (+10% fee).
To start a commission, a 30% non-refundable deposit is required. Flexible payment plans are available for the remaining balance.
The fursuit will not be shipped or handed over until fully paid.

Clients must provide accurate body measurements. Incorrect measurements are not accepted as a reason for complaint.
The client must provide all necessary information and references on time, otherwise the project may be delayed.
We are not responsible for allergic reactions to used materials.
The client is responsible for proper maintenance. Incorrect care (machine washing, chemicals, storing in damp conditions) can damage the fursuit and is not covered by warranty.
Basic maintenance instructions are available in the FAQ section.

The 30% deposit is non-refundable once materials are purchased.
If the suit is 70–100% complete, no refunds are given.
If the client requests changes after markings are approved, they must cover both materials and extra labor.
Unauthorized cancellation means all work and materials remain our property, with no refund.
If the client does not pay the balance within 1 year of completion (or longer if agreed), the suit becomes our property, will be altered, and sold to another buyer.
If the client refuses to accept the finished suit, it will be shipped again. If not collected the second time, the fursuit becomes our property.

All packages are shipped with tracking and insurance.
All customs or import fees for shipping or repairs must be paid by the client, even though we try to minimize them.
We are not responsible for loss or damage during shipping.
For repairs, packages must be marked REPAIR AND RETURN, otherwise customs fees fall to the client.
For personal handover, the client must inspect the suit at pickup. After handover, complaints about condition or appearance will not be accepted.

Includes 6 months of free repairs for production-related defects (shipping excluded).
The fursuit must be clean before repair, otherwise it may be returned or cleaning fees charged.
For extremely dirty fursuits, we reserve the right to refuse repair.
Warranty does not cover normal wear and tear or damage from rough handling.
Any third-party modifications void the warranty.
If repairs require significant extra materials, the client must cover material costs.

We may use photos and videos of finished work for portfolio, website, and social media.
Photos of the finished fursuit also serve as proof of completion in case of disputes.
The client may freely share and publish photos of their fursuit.

We reserve the right to change these Terms of Service at any time. The valid version is always the one in effect when the commission was confirmed.
By commissioning, you acknowledge that you have read, understood, and agreed to these Terms of Service.
To confirm you have read the ToS, include the secret word Hornet at the beginning of your message and add ⚡ emoji at the end.