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Terms of service

The rules for every commission: payments, design approvals, refunds, shipping, warranty, and your data.

Version 1, effective , 11 sections

1. BASIC TERMS

  • Each fursuit is an original handmade artwork. Small imperfections or variations may occur.
  • You must be 18 or older to enter this agreement. If you are under 18, a parent or legal guardian must commission on your behalf as the contracting party, and handle all payments and shipping.
  • We work in our own style, which may evolve over time.
  • We do not copy other makers or existing characters.
  • We reserve the right to decline any commission at our discretion.
  • We do not create NSFW or politically motivated fursuits. Clients may use the fursuit for NSFW content, but we ask not to be tagged.
  • We will not create: fursuit copies, magnetic feetpaw soles, closed species you don't own a design slot for, LED tails, or other unsafe electronics in fur.
  • To confirm you have read these terms, start your first message to us with the word Hornet.
  • A fursuit is a warm costume with limited vision and movement. You acknowledge these normal risks and agree to wear it sensibly: take regular breaks, keep hydrated, and use a spotter in crowds or near traffic.
  • Fursuits are not made for sports, extreme weather, or long continuous wear. Any use beyond that is at your own risk.
  • A Protogen or fursuit head is a costume, not protective equipment. It is not a safety or sports helmet and must never be used for paintball, airsoft, cycling, contact sports, or any impact or hazardous activity.

2. REFERENCES AND DESIGN

  • A proper reference sheet is required: clean lines, no gradients, high resolution.
  • Must include front, back, and side view. Details like paws, teeth, tongue, or ears should be visible or described in text.
  • AI generated references are not accepted.
  • By giving us a reference or design, you confirm you own it or have permission to use it. You are responsible for any third party claim arising from a design you asked us to make.
  • Before sewing begins, markings are drawn on the pattern for your approval. Changes are free up to that approval.
  • After approval, changes are still possible, but you must cover the additional materials and labor.
  • If the species changes significantly (example: wolf to Protogen), a completely new fursuit will be charged.
  • Colors must be discussed and approved in advance.
  • Minor color differences caused by lighting or display are not valid grounds for complaints.
  • We keep artistic freedom to ensure the best fit and look for your fursuit.

3. COMMUNICATION AND UPDATES

  • Communication must remain polite and professional. Harassment, stalking, shaming, threats, racism, or discrimination will not be tolerated, and entitle us to cancel the commission as a breach of these terms (see section 6).
  • Updates and photos are sent through the main agreed channel.
  • WIP photos are provided after major stages are finished. Frequent “is it done yet?” messages delay production.
  • Secret commissions are listed on Trello with one chosen social media tag agreed with the client.
  • We reserve the right to take and store photos of finished fursuits, even for secret commissions.
  • If the client does not respond for 3+ months after reminders, the commission may be paused or moved to the end of the queue.

4. PRICES AND PAYMENTS

  • Prices are not negotiable.
  • Quotes are valid for 1 month but do not guarantee a production slot.
  • A commission begins only after the first payment is received. The slot is then confirmed and added to Trello.
  • Preferred currency is EUR. Other currencies must match the EUR value at the current rate.
  • Accepted payment methods: Revolut, Wise, and bank transfer. PayPal only in exceptional cases, by prior arrangement.
  • To start a commission, a 30% nonrefundable deposit is required. Flexible payment plans are available for the remaining balance.
  • The fursuit will not be shipped or handed over until fully paid.
  • Production times we give are estimates, not binding deadlines. Delays caused by the queue, commission complexity, or the client (late information or slow approvals) do not entitle a refund. A binding deadline applies only when a rush order is agreed in writing and a rush fee is paid. If we miss a deadline you paid a rush fee for, the rush fee is refunded in full, or in part depending on how close the work came to the deadline.
  • Once work has begun, opening a chargeback or payment reversal is a breach of these terms. The fursuit and all work remain our property, and we reserve the right to recover any resulting loss.

5. CLIENT RESPONSIBILITIES

  • Clients must provide accurate body measurements. Incorrect measurements are not accepted as a reason for complaint.
  • The client must provide all necessary information and references on time, otherwise the commission may be delayed.
  • We are not responsible for allergic reactions to the materials used. Our workshop is smoke free and pet free, so tell us about any allergies before ordering and we will go through the materials with you.
  • The client is responsible for proper maintenance. Incorrect care (machine washing, chemicals, storing in damp conditions) can damage the fursuit and is not covered by the legal guarantee.
  • For standalone parts, bases, or visors (anything sold on its own, not as part of a head we make for you), the listed measurements are your responsibility, and a wrong size on a standalone item is not grounds for a refund.
  • If you finish a DIY kit or raw base yourself, you do so at your own risk. Use protective equipment (cut and heat resistant gloves and safety glasses) when cutting, sanding, or heat forming parts.
  • Basic maintenance instructions are in our care guide.

6. REFUNDS AND CANCELLATION

  • The 30% deposit covers communication, commission planning, reserving a production slot, and schedule adjustments related to the commission. It is nonrefundable.
  • If we cancel the commission for a reason on our side (not because of your breach), you receive a 100% refund of all payments, including the deposit.
  • If the client cancels after work has begun but the fursuit is under 70% complete, the deposit and the cost of all work and materials already completed are nonrefundable. Any remaining amount the client has paid is refunded.
  • If the fursuit is 70 to 100% complete, no refunds are given.
  • Cancellation in breach of these terms (for example abandoning the commission or refusing to communicate) means all work and materials remain our property, with no refund.
  • If the client does not pay the balance within 1 year of completion (or a longer period we agree), we may, after notice and a reasonable additional period, sell the fursuit, as Czech law allows. We first alter it to remove the character design.
  • If the client refuses to accept the finished fursuit, we ship it once more. If it is not collected the second time, the same applies: after notice and a reasonable additional period, we may sell it.
  • Because every fursuit is custom made to your specification, the statutory 14 day right of withdrawal for distance contracts does not apply (the custom made goods exemption under EU and Czech consumer law).
  • Nothing in these terms limits your statutory consumer rights under EU and Czech law.

7. SHIPPING AND HANDOVER

  • All packages are shipped with tracking and insurance.
  • All customs or import fees for shipping or repairs must be paid by the client, even though we try to minimize them.
  • You are responsible for checking that you may legally own and import your order in your country. We may decline or cancel an order we believe is unlawful to ship to your destination.
  • If a package is lost or damaged in transit, we resolve it through the shipping insurance.
  • Inspect your package on arrival. Report any damage or missing items within 7 days, with photos, and keep all packaging, otherwise an insurance claim cannot be filed. If something arrives wrong or faulty, contact us before wearing or using it.
  • You are responsible for giving us a correct and complete delivery address. A wrong or incomplete address is at your own risk.
  • For repairs, packages must be marked REPAIR AND RETURN, otherwise customs fees fall to the client.
  • For personal handover, please inspect the commission at pickup and report any visible cosmetic issues before accepting it. Personal handover does not limit your statutory rights regarding hidden or production defects.

8. REPAIRS AND WARRANTY

  • Production defects (faults present at delivery) are covered by the statutory 2 year legal guarantee under EU and Czech law. We repair these free.
  • A defect that appears within 12 months of delivery is treated as having been present at delivery, unless we show otherwise.
  • We resolve defect complaints within 30 days of receiving the item, unless we agree a longer period with you, and confirm the outcome in writing.
  • The fursuit must be clean before repair, otherwise it may be returned or a cleaning fee charged. Extremely dirty fursuits may be refused.
  • Not covered: normal wear and tear, damage from use or rough handling, incorrect care, accidents, and any third party modifications. Defects caused by changes you make yourself (for example adding zippers or openings) are also not covered.
  • The legal guarantee applies to the original buyer and does not transfer if the fursuit is resold or given away.
  • Protogen electronics: they run on low voltage and are not waterproof. Power them only as we specify, never submerge the head or let moisture reach them, and do not modify the firmware or hardware yourself. Moisture damage and unauthorized changes are not covered.
  • Repair shipping: for repairs covered by the legal guarantee, you ship the fursuit to us and we cover the return shipping back. For repairs outside the legal guarantee, you cover shipping both ways.
  • If we make your fursuit on a base made by another studio (at your request), our legal guarantee covers the work we do: our fur, patterning, and any electronics we add. It does not cover the base itself, so a fault in that base is a matter for the studio that made it, not us.
  • Please report any defect on a part, base, or kit as soon as reasonably possible and keep the original item so we can inspect it. This request does not limit your statutory legal guarantee rights.

9. USAGE AND PHOTOGRAPHY

  • We may use photos and videos of finished work for portfolio, website, and social media.
  • Photos of the finished fursuit also serve as proof of completion in case of disputes.
  • The client may freely share and publish photos of their fursuit.
  • Your character design belongs to you. The patterns, methods, and construction techniques we use to make it remain our intellectual property and may not be copied or reproduced.
  • You may not scan, cast, 3D print, or otherwise reproduce any part we make. If you reuse one of our parts in another commission, please credit us as the maker.
  • You may resell or give away your finished fursuit, but the legal guarantee does not transfer (see section 8).
  • When you buy a 3D printed base, DIY kit, or visor, you may make and sell a finished fursuit on it as long as you credit us, but you may not resell or share the digital files themselves, or use our parts to make other 3D models.

10. FINAL PROVISIONS

  • We reserve the right to change these Terms of Service at any time. The valid version is always the one in effect when the commission was confirmed.
  • By paying your deposit or any amount towards a commission, you confirm that you have read, understood, and agree to these Terms of Service.
  • We are not liable for delays caused by events beyond our reasonable control, such as illness, supplier shortages, or postal disruptions. Affected timelines are extended accordingly.
  • To the extent the law allows, our total liability for any claim is limited to the amount you paid for the commission. This limit does not apply to harm to life or health, to harm caused intentionally or by gross negligence, or to anything that cannot be limited by law. Your statutory consumer rights are not affected.
  • Payment forms a binding contract: it is created when we confirm your commission in writing and receive your payment. A quote, a reply, or browsing this site is not acceptance.
  • These terms and your approved quote are the whole agreement for your commission and replace any earlier discussion between us.
  • You may not transfer your commission or queue slot to another person without our written consent.
  • If we do not enforce a term on one occasion (for example accepting a late installment), we do not give up the right to enforce it later.
  • If any part of these terms is found invalid, the rest stays in force.
  • This agreement is governed by the law of the Czech Republic.
  • And to show you read all the way to the end, finish that same message with a ⚡ emoji. Hornet at the start and ⚡ at the end tell us you read the whole thing.

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